Privacy Policy

Divine Home Care & Staffing Agency LLC (“Divine Home Care,” “we,” “us,” or “our”) is committed to protecting the privacy of individuals who visit our website, communicate with us, and use our services. This Privacy Policy explains how we collect, use, disclose, and protect your information, including information collected in connection with SMS/text messaging communications. By using our website, submitting information through our online forms, or communicating with us (including via SMS), you acknowledge that you have read and understand this Privacy Policy.

Information we collect:

We may collect the following categories of information when you interact with our website or our services:

• Contact information, such as your name, email address, mailing address, and phone number.

• Demographic and relationship information, such as your role (client, caregiver, family member), preferred contact method, and service interests.

• Service-related information, such as details you provide about care needs, scheduling preferences, and communication preferences.

• SMS-related information, such as your mobile phone number, opt-in/opt-out status, and message history necessary to document consent and compliance.

• Technical information, such as IP address, browser type, device identifiers, and pages visited, collected through cookies and similar technologies.

If you are a client or patient, some information we collect may constitute protected health information (PHI) under applicable law (such as HIPAA), and will be handled in accordance with those legal requirements.

How we use information:

We use the information we collect for the following purposes:

• To provide, coordinate, and manage home care and staffing services, including assessing service needs, scheduling, and care coordination.

• To communicate with you about appointments, service updates, care instructions, and other operational or administrative matters.

• To process inquiries, referrals, applications, and other requests submitted through our website or by phone.

• To personalize your experience, improve our website, and enhance our services.

• To maintain records, comply with legal and regulatory obligations, and protect the rights, property, and safety of our clients, staff, and organization.

For SMS communications specifically, your phone number and related consent information are used only to send the messages you have agreed to receive (for example, appointment reminders, follow-up messages, and service-related notifications).

SMS communications:

This section describes how Divine Home Care uses SMS/text messaging and how your SMS-related information is handled.

SMS consent communication:

When you provide your mobile phone number and consent to receive SMS messages from Divine Home Care & Staffing Agency LLC, we collect and store your phone number and consent status for communication and recordkeeping purposes. The information (including phone numbers) obtained as part of the SMS consent process will not be shared with third parties or affiliates for marketing purposes.

Types of SMS communications:

If you have consented to receive text messages from Divine Home Care & Staffing Agency LLC, you may receive messages related to:

• Appointment reminders (for example, scheduled visits, evaluations, or follow-up appointments).

• Follow-up messages related to recent visits, care coordination, and service updates.

• Billing inquiries or notifications related to services rendered, insurance coordination, or account status.

• Time-sensitive operational updates, such as schedule changes, weather-related changes, or urgent service notifications.

Example: “Hello, this is a friendly reminder of your upcoming appointment with Divine Home Care & Staffing Agency LLC on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from Divine Home Care & Staffing Agency LLC at any time.” SMS opt-in message

When you opt in to receive SMS messages from Divine Home Care & Staffing Agency LLC, you may see language similar to:

“Thank you for opting into SMS messages from Divine Home Care & Staffing Agency LLC. To opt out at any time, reply STOP. For assistance, reply HELP. Message and data rates may apply. Messaging frequency may vary.” SMS opt-out message

If you choose to stop receiving SMS messages, you may see language similar to: “Thank you for opting out of SMS messages from Divine Home Care & Staffing Agency LLC. You will not receive any further SMS communications. To opt back in at any time, reply START.” SMS help message If you request help via SMS, you may see language similar to: “Thank you for contacting Divine Home Care & Staffing Agency LLC. For immediate assistance, please call [phone number] or visit [website URL]. Message and data rates may apply.”

Information sharing and disclosure:

Divine Home Care & Staffing Agency LLC does not sell your personal information. We may share information in the following limited circumstances:

• With service providers and business partners who perform services on our behalf (such as IT providers, secure messaging vendors, and billing support), and only to the extent necessary to provide those services.

• With healthcare providers, payors, or other authorized parties involved in your care, as permitted or required by law.

• To comply with applicable laws, regulations, court orders, or other legal processes, or to respond to lawful requests from government authorities.

• To protect the rights, property, or safety of Divine Home Care, our clients, staff, or others.

SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes. All other categories of information that may be shared exclude SMS/text messaging originator opt-in data and consent, which will not be shared with any third parties for marketing.

Cookies and tracking technologies

Our website may use cookies, pixels, and similar technologies to:

• Understand how visitors use the site and which pages are most useful.

• Remember your preferences for future visits.

• Improve site performance and user experience. You can adjust your browser settings to refuse cookies or to alert you when cookies are being sent, but some parts of the website may not function properly if you disable cookies.

Data security

Divine Home Care & Staffing Agency LLC uses reasonable administrative, technical, and physical safeguards designed to protect the information we collect from loss, misuse, unauthorized access, disclosure, alteration, and destruction. For information that constitutes PHI, we follow applicable healthcare privacy and security requirements, including HIPAA, when required. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Data retention

We retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy, to comply with legal and regulatory requirements, to resolve disputes, and to enforce our agreements. SMS consent and opt-out records may be retained to demonstrate compliance with telecommunication and industry requirements.

Your choices and rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, which may include:

• The right to access and request a copy of the information we hold about you.

• The right to request correction of inaccurate or incomplete information.

• The right to request deletion of certain information, subject to legal and operational requirements.

• The right to change your communication preferences, including opting out of SMS messages by replying STOP or contacting us through another method.

To exercise these rights or update your information, please contact us using the contact details provided below.

Children’s privacy

Our services may involve providing care to minors at the direction of parents, guardians, or authorized representatives. We do not knowingly collect personal information directly from children through the website without appropriate consent, and any information regarding minors is handled in accordance with applicable law and only as necessary to provide care services.

Third-party websites

Our website may contain links to third-party websites or services that are not controlled by Divine Home Care & Staffing Agency LLC.

This Privacy Policy does not apply to those third-party sites, and we encourage you to review the privacy policies of any external sites you visit.

Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will update the “Last Updated” date and may provide additional notice as required by law.

If you have any questions about this Privacy Policy, our SMS practices, or how your information is handled, please contact:

Divine Home Care & Staffing Agency LLC

4053 Brenteresa Ct

Snellville GA 30039Phone: 404-905-6039

Website: dhcasllc.com

You may also contact us by phone or through our website if you wish to update your preferences or opt out of certain communications.

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